Refund Policy
At SiriusXM-Helpline, we are committed to providing a reliable, transparent, and customer-focused experience for all your satellite radio service needs. Whether you’re activating a new subscription, upgrading your plan, or seeking technical support, our goal is to ensure your satisfaction every step of the way.
Refund Timeline
All eligible refunds will be processed within 30 days from the original date of purchase or the date of the refund request — whichever is later.
Refunds are only applicable to payments made directly through SiriusXM-Helpline.
In some cases, refund approvals may depend on the policies of third-party service providers (e.g., SiriusXM, radio manufacturers, or related platforms).
Refund Eligibility
Refunds can only be requested for eligible services canceled within the allowed cancellation window.
Non-refundable services, such as one-time activation fees, promotional plans, or digital content, are not eligible for refund.
Any service charges or consultation fees collected by SiriusXM-Helpline at the time of service are non-refundable.
How to Request a Refund
To initiate a refund request, please email us at:
Include the following details in your email:
Full Name
Order/Service Reference Number
Date of Purchase
Reason for Refund Request
Our support team will review your request and respond within 5–7 business days.
Important Notes
All approved refunds will be issued to the original method of payment.
Please allow additional time for the refund to reflect in your account, depending on your bank or card issuer.
For any questions, feel free to reach out to our support team — we’re here to help.
Thank you for choosing SiriusXM-Helpline — your trusted partner in satellite radio services.